FAQ

We use solid 14 kt gold and lab-grown diamonds for all our pieces. No plating, no pretenses. Just timeless, high-quality materials that are made to last.

Lab-grown diamonds are 100% real diamonds, created above ground in a controlled environment. They have the same physical, chemical, and optical properties as mined diamonds. Just without the same environmental impact and steep price tag.

Our diamonds are small, and certification typically applies to larger stones. Instead of passing certification costs onto you, we focus on sourcing high-quality lab-grown diamonds that sparkle just as brightly.

We offer a 14-day return window. If you decide to return your piece, the return shipping costs are the buyer’s responsibility. Please contact us within this window to arrange your return.

Caring for your Joué Joué jewelry is simple! If your pieces are looking a little dirty, dull, or oily from wear, a quick wash in soapy water and a gentle clean with a soft-bristled toothbrush will keep the sparkle alive. Real sparkle, for real life; so no fuss needed.

Yes! We prioritize sustainability by using lab-grown diamonds and solid gold, reducing the environmental and ethical concerns associated with traditional mining practices. Sparkling guilt-free has never been easier.

Once you place your order, we’ll need 2-4 business days to prepare your piece. Shipping times vary depending on your location and peak periods, such as holidays, but we’ll keep you updated every step of the way.

Yes! We’d love to hear about your vision. Reach out to us, and we’ll see how we can bring it to life in the most cost-effective way possible.

We’re proud to call Antwerp our home, the diamond capital of the world. Joué Joué is our little corner of creativity where craftsmanship and passion come together to make your days sparkle.

"Joué Joué" comes from the French verb “jouer,” meaning “to play.” It’s a nod to the art of creation and the joy of daily life. Inspired by the way "jewellery" sounds across languages, it’s a name that dances off the tongue and invites you into our world of everyday treasures.