Privacy policy

Privacy Policy
Last updated: December 14, 2024

This Privacy Policy describes how Joué Joué ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or interact with our website, use our services, or make a purchase (collectively, the "Services"). For purposes of this Privacy Policy, "you" refers to you as a user of our Services, whether as a customer, website visitor, or another individual whose information we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or for other operational reasons. Updates will be posted on our website with the revised "Last updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

1. Information You Provide Directly

This includes:

  • Contact Details: Your name, email address, phone number, and shipping/billing information.
  • Order Information: Details about your purchases, payment confirmations, and shipping status.
  • Account Information: Username, password, and security details for accounts you create with us.
  • Customer Support: Any details you share when contacting us directly (e.g., through emails or website forms).

2. Information We Collect Automatically

When you use our Services, we may collect:

  • Usage Data: Information about your device, browser, network, and how you interact with our website (e.g., IP address, time of visit, and browsing behavior).
  • Cookies: Small files stored on your device to help us provide a better experience, such as remembering preferences or tracking website performance. For more on Cookies, see Shopify's Cookie Policy.

3. Information from Third Parties

We may receive information about you from:

  • Payment Processors: To process your transactions securely.
  • Service Providers: For analytics, advertising, or website support (e.g., Shopify).
  • Marketing Partners: To provide tailored advertisements and promotions.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Services

  • Processing payments, fulfilling orders, and managing shipping or returns.
  • Sending transactional emails related to purchases, accounts, or delivery updates.

2. Marketing and Personalization

  • Sending promotional materials by email or other channels (where permitted).
  • Tailoring your experience on our website and showing relevant advertisements.

3. Security and Fraud Prevention

  • Monitoring and preventing fraudulent or unauthorized transactions.
  • Protecting the security of our website and users.

4. Legal Obligations

  • Complying with applicable laws and responding to lawful requests.

How We Share Your Personal Information

We may share your personal information with trusted third parties, including:

  • Service Providers: For payment processing, order fulfillment, and technical support.
  • Marketing and Analytics Partners: To improve your shopping experience and provide relevant offers.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.

Your Rights

As an EU resident, you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correct: Request corrections to inaccurate or incomplete information.
  • Right to Delete: Request deletion of your data, subject to certain legal exceptions.
  • Right to Restrict Processing: Ask us to stop or limit how we process your personal information.
  • Right to Object: Object to certain types of processing, such as direct marketing.
  • Right to Data Portability: Request a copy of your data in a portable format.
  • Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at hello@jouejoue.com. We may require proof of identity to process your request.

Data Retention

We retain your personal information as long as necessary to:

  • Provide the Services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Once retention is no longer necessary, we securely delete or anonymize your data.

Security

We take reasonable steps to protect your personal information, but no system is completely secure. Please keep your account details confidential and notify us at hello@jouejoue.com if you suspect unauthorized access.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with their data, contact us to request its removal.

Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website performance and user experience.
  • Analyze site usage and trends.
  • Deliver targeted advertisements.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit some features of our Services.

Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.

International Transfers

If we transfer your data outside the EU, we ensure it is protected through recognized mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:
Email: hello@jouejoue.com